Are Your Cigars Authentic?
Yes. Every cigar offered by The Cigar Vault is sourced directly from authorized manufacturers and reputable distributors. We do not deal in grey-market goods or counterfeit products of any kind. Customers may be assured that every item purchased through our store is guaranteed to be genuine.
How Long Will It Take to Receive My Order?
Orders are dispatched within 24 hours of payment confirmation. Delivery times range from 2 to 11 business days, depending on the courier method selected at checkout. A tracking number will be issued by email as soon as your order has been dispatched, enabling you to monitor its progress.
How Do You Ensure My Cigars Arrive Fresh?
Each order is packaged with two-way humidity control, including humidity packs, to maintain optimal moisture levels throughout transit. Combined with our climate-controlled storage facility, this ensures that every order arrives in the same pristine condition in which it left our warehouse.
What Shipping Methods Do You Use?
We offer nationwide delivery across South Africa via The Courier Guy, with a choice of courier options available at checkout. Every method includes full parcel tracking, allowing you to follow your order from dispatch through to final delivery.
What Is Your Returns Policy?
As our products are guaranteed authentic and are perishable in nature, we are unable to accept returns or refunds for reasons of change of mind or general dissatisfaction. We do, however, accept returns for items that arrive damaged in transit. Any such claim will be subject to a formal investigation, and a refund will be processed once the claim has been verified.
Please note that all returned items are inspected and authenticated on receipt. This process protects both our customers and our business from the substitution of genuine products with counterfeit alternatives, and ensures that our authenticity guarantee is upheld for every order.